Global Nova
JUST SOME OF THE SERVICES WE OFFER
At Global Consulting United, we specialize in seamless,
reliable customer support designed specifically for e
commerce dropshipping businesses and emerging brands.
We bring over 7 years of experience in dropshipping and brand
management, providing seamless customer support that keeps your
business running smoothly.
DISPUTE RESOLUTIONS AND PREVENTION
Disputes and chargebacks can be a nightmare, but we know exactly how to handle them. We step in to manage claims, provide the right documentation, and communicate with payment processors on your behalf. Reach-out to customers and initiate a premature prevention of disputes in general
DISPUTE RESOLUTIONS AND PREVENTION
Disputes and chargebacks can be a nightmare, but we know exactly how to handle them. We step in to manage claims, provide the right documentation, and communicate with payment processors on your behalf. Reach-out to customers and initiate a premature prevention of disputes in general
IT SOLUTIONS
Every dropshipping business has unique needs, and we build tech solutions to make your life easier. Whether you need automated customer support, better tracking systems, or custom integrations, we develop tools that streamline your operations. Less manual work for you, more efficiency for your store—it’s that simple.
We are happy for our achievement
Backed by 7+ years of dropshipping and brand management experience, Global Consulting United continues to raise the standard for seamless and dependable customer support for growing eCommerce brands.
Enhance Your Brand’s Trust with Dedicated Phone Support
Eliminate “Is This a Scam?”
Real phone support instantly boosts buyer confidence—crucial for dropshipping stores
Boost Conversion Rates
Shoppers are more likely to buy when they know they can reach someone if needed
Prevent Chargebacks
Live help calms angry customers fast, avoiding PayPal and card disputes.
what makes us different
The values we live by
ALWAYS HERE WHEN YOU NEED US
That’s why our management team is available Monday to Friday, from 9 AM to 2 AM CET, ensuring you always have expert support on hand. Need round-the-clock assistance? Our customer support operations can scale to 24/7 coverage, tailored to your needs and resources.
PROACTIVE SUPPORT & DISPUTE HANDLING
We don’t just wait for problems to pop up—we stay ahead of them. If there’s an order delay or change, we reach out to customers first, keeping them informed and reducing frustration. And if a dispute does arise—whether it’s a refund request, PayPal claim, or chargeback—we handle it swiftly, making sure all the right steps are taken to protect your business
QUICK & THOUGHTFUL RESPONSE
Nobody likes waiting forever for a reply. We make sure every inquiry gets a response within 24 hours, so your customers feel heard and valued—keeping complaints (and refunds) to a minimum
SUPPLIER COMMUNICATION & REPORTING
No more chasing suppliers for updates—we handle it for you, staying in touch daily via Discord and WhatsApp to keep everything running smoothly. Plus, we provide clear, easy-to-read reports on customer interactions, disputes, and supplier updates —daily, weekly, or monthly, whatever works best for you.
EMAIL PRICING MODEL FOR YOUR E-COMMERCE STORES
You only pay for the support you need, based on the number of
customer emails and reach-outs we handle for you.
HOW IT WORKS: MONTHLY CALCULATION
At the end of each month, we total up:
- Al incoming customer emails
- Al proactive reach-outs we make on your behalf
Then, we divide that total by the number of working days in
the month to get your average daily email volume—this
determines your pricing tier.
TIERED PRICING (PER MONTH)
Let’s say your business had 700 incoming emails and
we initiated 100 proactive reach-outs over aprox 20
working days a month.
- Total Support Interactions: 700 + 100 = 800
- Daily Average: 800 ÷ 20 = 40 emails/day
- Pricing Tier: 26 – 50 emails/day → €550/month
Then, we divide that total by the number of working days in
the month to get your average daily email volume—this
determines your pricing tier.
Fair & Scalable Pricing That Grows With You
No hidden fees, no complicated contracts—just straightforward pricing that adapts to your business. Whether you’re a smal store or a growing brand, we’ve got a plan that fits your needs.
OUR IT TEAM
Meet Our IT Team – Innovators Behind Our Custom Solutions
TAILORED IDEAS
No two businesses are the same, and we believe your tools shouldn't be either. Whether you need a fully customized Shopify app, a unique SaaS solution, or specialized integrations, our team is ready to bring your vision to life.
CUSTOM SOLUTIONS
At the heart of our tech-driven approach is a team of dedicated developers, problem-solvers, and innovators who specialize in crafting custom Shopify apps and SaaS solutions tailored to your business needs
Our Team
ZIVOJIN MILENKOVIC
Founder
ABDULSAMAD ABUBAKAR
Dispute Team Manager
FILIP ZIVKOVIC
IT Development Director
DAVID STANKOVIC
Chief Operations Officer
PREDRAG DJORDJEVIC
Chief Service Delivery
Our Legal Department
In addition to our core services, our in-house legal department is fully equipped to support your business with everyday legal matters especially those common in the world of e-commerce, branding, and dropshipping
Our legal department provides essential support for brands and dropshipping businesses, including handling copyright and
trademark disputes, drafting supplier and customer agreements, navigating platform compliance (Shopify, Amazon, etc.), and
ensuring GDPR and consumer protection compliance to keep your operations secure and legally sound
